197969 – EXCEPTION_ACCESS_VIOLATION when the installer is nearly complete

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Bug 197969 - EXCEPTION_ACCESS_VIOLATION when the installer is nearly complete

Summary: EXCEPTION_ACCESS_VIOLATION when the installer is nearly complete

Status:	RESOLVED WONTFIX

Alias:	None

Product:	installer
Classification:	Unclassified
Component:	Code (show other bugs)
Version:	7.0
Hardware:	PC Windows 7

Importance:	P3 normal (vote)
Assignee:	Yulia Novozhilova

URL:
Keywords:

Depends on:
Blocks:

Reported:	2011-04-21 20:11 UTC by zian
Modified:	2011-04-22 06:14 UTC (History)
CC List:	0 users

See Also:
Issue Type:	DEFECT
Exception Reporter:

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Description zian 2011-04-21 20:11:53 UTC

When I ran the NetBeans 7.0 Java SE installer, the installer crashed during the long period where it copies files and so forth. The Java error log is attached.

Comment 1 zian 2011-04-21 20:13:47 UTC

I get the following error message when I try to attach the file:

The file you are trying to attach is empty, does not exist, or you don't have permission to read it.

So I've copied and pasted the text as follows:

#
# A fatal error has been detected by the Java Runtime Environment:
#
#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6d0b6b30, pid=7744, tid=6264
#
# JRE version: 6.0_24-b07
# Java VM: Java HotSpot(TM) Client VM (19.1-b02 mixed mode, sharing windows-x86 )
# Problematic frame:
# C  [awt.dll+0xb6b30]
#
# If you would like to submit a bug report, please visit:
#   http://java.sun.com/webapps/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#

---------------  T H R E A D  ---------------

Current thread (0x03b43000):  JavaThread "AWT-Windows" daemon [_thread_in_native, id=6264, stack(0x04120000,0x04170000)]

siginfo: ExceptionCode=0xc0000005, reading address 0x00000000

Registers:
EAX=0x0416f774, EBX=0x016823f0, ECX=0x0000033c, EDX=0x00000180
ESP=0x0416f75c, EBP=0x0416f908, ESI=0x00000000, EDI=0x00000180
EIP=0x6d0b6b30, EFLAGS=0x00010202

Register to memory mapping:

EAX=0x0416f774
0x0416f774 is pointing into the stack for thread: 0x03b43000
"AWT-Windows" daemon prio=6 tid=0x03b43000 nid=0x1878 runnable [0x0416f000]
   java.lang.Thread.State: RUNNABLE

EBX=0x016823f0
0x016823f0 is pointing to unknown location

ECX=0x0000033c
0x0000033c is pointing to unknown location

EDX=0x00000180
0x00000180 is pointing to unknown location

ESP=0x0416f75c
0x0416f75c is pointing into the stack for thread: 0x03b43000
"AWT-Windows" daemon prio=6 tid=0x03b43000 nid=0x1878 runnable [0x0416f000]
   java.lang.Thread.State: RUNNABLE

EBP=0x0416f908
0x0416f908 is pointing into the stack for thread: 0x03b43000
"AWT-Windows" daemon prio=6 tid=0x03b43000 nid=0x1878 runnable [0x0416f000]
   java.lang.Thread.State: RUNNABLE

ESI=0x00000000
0x00000000 is pointing to unknown location

EDI=0x00000180
0x00000180 is pointing to unknown location


Top of Stack: (sp=0x0416f75c)
0x0416f75c:   0416f774 00001000 00000248 03b4e528
0x0416f76c:   0000016d 00000248 03b4e528 6d0aed4b
0x0416f77c:   00000000 03b4efe8 03b4e528 03b4e528
0x0416f78c:   0416f76c 0416f908 0000019c 00000248
0x0416f79c:   03b4e528 6d0b271f 44120000 43ce0000
0x0416f7ac:   00000248 0000019c 03b4efd4 6d0b31e1
0x0416f7bc:   6d0b367d 00000000 00000114 00000248
0x0416f7cc:   0000016d 00009824 03b43118 00000001 

Instructions: (pc=0x6d0b6b30)
0x6d0b6b20:   05 00 20 00 00 50 c1 e2 05 8d 44 24 14 50 8b fa
0x6d0b6b30:   8b 16 57 c1 e1 05 51 56 ff 52 2c 85 c0 0f 8c 93 


Stack: [0x04120000,0x04170000],  sp=0x0416f75c,  free space=317k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C  [awt.dll+0xb6b30]
C  [awt.dll+0x9c74c]
C  [USER32.dll+0x186ef]
C  [USER32.dll+0x18876]
C  [USER32.dll+0x170f4]
C  [USER32.dll+0x1738f]
C  [ntdll.dll+0x4627e]
C  [USER32.dll+0x192a9]

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j  sun.awt.windows.WToolkit.eventLoop()V+0
j  sun.awt.windows.WToolkit.run()V+52
j  java.lang.Thread.run()V+11
v  ~StubRoutines::call_stub

---------------  P R O C E S S  ---------------

Java Threads: ( => current thread )
  0x03b24800 JavaThread "D3D Screen Updater" daemon [_thread_blocked, id=7612, stack(0x083d0000,0x08420000)]
  0x00189c00 JavaThread "DestroyJavaVM" [_thread_blocked, id=6968, stack(0x00190000,0x001e0000)]
  0x03abb000 JavaThread "TimerQueue" daemon [_thread_blocked, id=6496, stack(0x07820000,0x07870000)]
  0x03b4e000 JavaThread "Swing-Shell" daemon [_thread_blocked, id=3624, stack(0x04210000,0x04260000)]
  0x03b46c00 JavaThread "AWT-EventQueue-0" [_thread_in_native, id=5536, stack(0x04170000,0x041c0000)]
  0x03b42800 JavaThread "AWT-Shutdown" [_thread_blocked, id=1336, stack(0x03d20000,0x03d70000)]
=>0x03b43000 JavaThread "AWT-Windows" daemon [_thread_in_native, id=6264, stack(0x04120000,0x04170000)]
  0x03b41800 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=6476, stack(0x03cd0000,0x03d20000)]
  0x0161a400 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=7872, stack(0x039b0000,0x03a00000)]
  0x01618c00 JavaThread "CompilerThread0" daemon [_thread_blocked, id=6436, stack(0x03960000,0x039b0000)]
  0x01617c00 JavaThread "Attach Listener" daemon [_thread_blocked, id=7044, stack(0x03910000,0x03960000)]
  0x01616c00 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=5388, stack(0x038c0000,0x03910000)]
  0x01611400 JavaThread "Finalizer" daemon [_thread_blocked, id=6100, stack(0x03870000,0x038c0000)]
  0x0160cc00 JavaThread "Reference Handler" daemon [_thread_blocked, id=8028, stack(0x03820000,0x03870000)]

Other Threads:
  0x015d0000 VMThread [stack: 0x037d0000,0x03820000] [id=6696]
  0x01631400 WatcherThread [stack: 0x03a00000,0x03a50000] [id=4020]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap
 def new generation   total 19648K, used 10582K [0x23710000, 0x24c60000, 0x28c60000)
  eden space 17472K,  59% used [0x23710000, 0x2412c258, 0x24820000)
  from space 2176K,  10% used [0x24820000, 0x24859910, 0x24a40000)
  to   space 2176K,   0% used [0x24a40000, 0x24a40000, 0x24c60000)
 tenured generation   total 43712K, used 10395K [0x28c60000, 0x2b710000, 0x33710000)
   the space 43712K,  23% used [0x28c60000, 0x29686e20, 0x29687000, 0x2b710000)
 compacting perm gen  total 12288K, used 9497K [0x33710000, 0x34310000, 0x37710000)
   the space 12288K,  77% used [0x33710000, 0x340567d8, 0x34056800, 0x34310000)
    ro space 10240K,  51% used [0x37710000, 0x37c3cf58, 0x37c3d000, 0x38110000)
    rw space 12288K,  54% used [0x38110000, 0x387a8f50, 0x387a9000, 0x38d10000)

Dynamic libraries:
0x00400000 - 0x00424000 	C:\Program Files\Java\jre6\bin\java.exe
0x77b10000 - 0x77c4d000 	C:\Windows\SYSTEM32\ntdll.dll
0x77c60000 - 0x77d34000 	C:\Windows\system32\kernel32.dll
0x75f00000 - 0x75f4a000 	C:\Windows\system32\KERNELBASE.dll
0x770a0000 - 0x77140000 	C:\Windows\system32\ADVAPI32.dll
0x77600000 - 0x776ac000 	C:\Windows\system32\msvcrt.dll
0x771c0000 - 0x771d9000 	C:\Windows\SYSTEM32\sechost.dll
0x76ee0000 - 0x76f81000 	C:\Windows\system32\RPCRT4.dll
0x7c340000 - 0x7c396000 	C:\Program Files\Java\jre6\bin\msvcr71.dll
0x6d7f0000 - 0x6da96000 	C:\Program Files\Java\jre6\bin\client\jvm.dll
0x77360000 - 0x77429000 	C:\Windows\system32\USER32.dll
0x76dc0000 - 0x76e0e000 	C:\Windows\system32\GDI32.dll
0x76e10000 - 0x76e1a000 	C:\Windows\system32\LPK.dll
0x76e20000 - 0x76ebd000 	C:\Windows\system32\USP10.dll
0x74010000 - 0x74042000 	C:\Windows\system32\WINMM.dll
0x77340000 - 0x7735f000 	C:\Windows\system32\IMM32.DLL
0x77850000 - 0x7791c000 	C:\Windows\system32\MSCTF.dll
0x75be0000 - 0x75c2b000 	C:\Windows\system32\apphelp.dll
0x6d7a0000 - 0x6d7ac000 	C:\Program Files\Java\jre6\bin\verify.dll
0x6d320000 - 0x6d33f000 	C:\Program Files\Java\jre6\bin\java.dll
0x6d280000 - 0x6d288000 	C:\Program Files\Java\jre6\bin\hpi.dll
0x76ec0000 - 0x76ec5000 	C:\Windows\system32\PSAPI.DLL
0x6d7e0000 - 0x6d7ef000 	C:\Program Files\Java\jre6\bin\zip.dll
0x75760000 - 0x75776000 	C:\Windows\system32\CRYPTSP.dll
0x75500000 - 0x7553b000 	C:\Windows\system32\rsaenh.dll
0x752d0000 - 0x752e7000 	C:\Windows\system32\USERENV.dll
0x75cb0000 - 0x75cbb000 	C:\Windows\system32\profapi.dll
0x75c30000 - 0x75c3c000 	C:\Windows\system32\CRYPTBASE.dll
0x6d600000 - 0x6d613000 	C:\Program Files\Java\jre6\bin\net.dll
0x760a0000 - 0x760d5000 	C:\Windows\system32\WS2_32.dll
0x77c50000 - 0x77c56000 	C:\Windows\system32\NSI.dll
0x75720000 - 0x7575c000 	C:\Windows\system32\mswsock.dll
0x75710000 - 0x75716000 	C:\Windows\System32\wship6.dll
0x73de0000 - 0x73df0000 	C:\Windows\system32\NLAapi.dll
0x755e0000 - 0x75624000 	C:\Windows\system32\DNSAPI.dll
0x705c0000 - 0x705c8000 	C:\Windows\System32\winrnr.dll
0x705b0000 - 0x705c0000 	C:\Windows\system32\napinsp.dll
0x70590000 - 0x705a2000 	C:\Windows\system32\pnrpnsp.dll
0x70580000 - 0x7058d000 	C:\Windows\system32\wshbth.dll
0x705e0000 - 0x70607000 	C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
0x775a0000 - 0x775f7000 	C:\Windows\system32\SHLWAPI.dll
0x75200000 - 0x75205000 	C:\Windows\System32\wshtcpip.dll
0x71d30000 - 0x71d4c000 	C:\Windows\system32\IPHLPAPI.DLL
0x71d20000 - 0x71d27000 	C:\Windows\system32\WINNSI.DLL
0x705d0000 - 0x705d6000 	C:\Windows\system32\rasadhlp.dll
0x71bc0000 - 0x71bf8000 	C:\Windows\System32\fwpuclnt.dll
0x10000000 - 0x10006000 	C:\Users\Zian\AppData\Local\Temp\nbi-7440149619315679212.tmp
0x760e0000 - 0x76d29000 	C:\Windows\system32\SHELL32.dll
0x771e0000 - 0x7733c000 	C:\Windows\system32\ole32.dll
0x6d000000 - 0x6d14a000 	C:\Program Files\Java\jre6\bin\awt.dll
0x714e0000 - 0x71531000 	C:\Windows\system32\WINSPOOL.DRV
0x74a80000 - 0x74c1e000 	C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd\COMCTL32.dll
0x744c0000 - 0x744d3000 	C:\Windows\system32\DWMAPI.DLL
0x74900000 - 0x74940000 	C:\Windows\system32\uxtheme.dll
0x03db0000 - 0x03dc3000 	C:\Program Files\DisplayFusion\Hooks\DisplayFusionHookx86_4DE47CBA-373B-4621-A8C5-615C03706E31.dll
0x6d230000 - 0x6d27f000 	C:\Program Files\Java\jre6\bin\fontmanager.dll
0x6d620000 - 0x6d629000 	C:\Program Files\Java\jre6\bin\nio.dll
0x57eb0000 - 0x58073000 	C:\Windows\system32\d3d9.dll
0x75100000 - 0x75109000 	C:\Windows\system32\VERSION.dll
0x73ea0000 - 0x73ea6000 	C:\Windows\system32\d3d8thk.dll
0x720a0000 - 0x720a9000 	C:\Windows\system32\atiu9pag.dll
0x56380000 - 0x56752000 	C:\Windows\system32\atiumdag.dll
0x56070000 - 0x56372000 	C:\Windows\system32\atiumdva.dll
0x76010000 - 0x7609f000 	C:\Windows\system32\OLEAUT32.dll
0x776b0000 - 0x7784d000 	C:\Windows\system32\SETUPAPI.dll
0x75f80000 - 0x75fa7000 	C:\Windows\system32\CFGMGR32.dll
0x75e50000 - 0x75e62000 	C:\Windows\system32\DEVOBJ.dll
0x76d30000 - 0x76db3000 	C:\Windows\system32\CLBCatQ.DLL
0x74940000 - 0x74a35000 	C:\Windows\system32\propsys.dll
0x74f80000 - 0x74fa1000 	C:\Windows\system32\ntmarta.dll
0x77550000 - 0x77595000 	C:\Windows\system32\WLDAP32.dll
0x699a0000 - 0x69b38000 	C:\Windows\system32\NetworkExplorer.dll
0x6b720000 - 0x6b74e000 	C:\Windows\System32\shdocvw.dll
0x73d20000 - 0x73d2a000 	C:\Windows\system32\slc.dll
0x74390000 - 0x7448b000 	C:\Windows\system32\WindowsCodecs.dll
0x074a0000 - 0x074b8000 	C:\Program Files\Common Files\TortoiseOverlays\TortoiseOverlays.dll
0x074d0000 - 0x074de000 	C:\Program Files\TortoiseSVN\bin\TortoiseStub.dll
0x6b840000 - 0x6b871000 	C:\Windows\system32\EhStorShell.dll
0x6b4b0000 - 0x6b51a000 	C:\Windows\System32\cscui.dll
0x6bef0000 - 0x6bef9000 	C:\Windows\System32\CSCDLL.dll
0x6d700000 - 0x6d70b000 	C:\Windows\system32\CSCAPI.dll
0x6b440000 - 0x6b4af000 	C:\Windows\system32\ntshrui.dll
0x75b20000 - 0x75b39000 	C:\Windows\system32\srvcli.dll
0x6ccb0000 - 0x6ccc2000 	C:\Windows\system32\MPR.dll
0x6abf0000 - 0x6abf8000 	C:\Windows\System32\drprov.dll
0x75360000 - 0x75389000 	C:\Windows\System32\WINSTA.dll
0x696d0000 - 0x696e4000 	C:\Windows\System32\ntlanman.dll
0x696b0000 - 0x696c7000 	C:\Windows\System32\davclnt.dll
0x69cc0000 - 0x69cc8000 	C:\Windows\System32\DAVHLPR.dll
0x74280000 - 0x7428f000 	C:\Windows\system32\wkscli.dll
0x74290000 - 0x74299000 	C:\Windows\system32\netutils.dll
0x56900000 - 0x56b38000 	C:\Windows\system32\wpdshext.dll
0x74770000 - 0x74900000 	C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none_72fc7cbf861225ca\gdiplus.dll
0x6c170000 - 0x6c1f9000 	C:\Windows\system32\PortableDeviceApi.dll
0x75f50000 - 0x75f7d000 	C:\Windows\system32\WINTRUST.dll
0x75d30000 - 0x75e4c000 	C:\Windows\system32\CRYPT32.dll
0x75d20000 - 0x75d2c000 	C:\Windows\system32\MSASN1.dll
0x72060000 - 0x7209f000 	C:\Windows\system32\audiodev.dll
0x5db20000 - 0x5dd87000 	C:\Windows\system32\WMVCore.DLL
0x5dae0000 - 0x5db1d000 	C:\Windows\system32\WMASF.DLL
0x72030000 - 0x72052000 	C:\Windows\system32\EhStorAPI.dll
0x75b90000 - 0x75b98000 	C:\Windows\system32\Secur32.dll
0x75bc0000 - 0x75bda000 	C:\Windows\system32\SSPICLI.DLL
0x74270000 - 0x7427f000 	C:\Windows\system32\samcli.dll
0x74a40000 - 0x74a52000 	C:\Windows\system32\SAMLIB.dll
0x6b260000 - 0x6b269000 	C:\Windows\system32\LINKINFO.dll

VM Arguments:
jvm_args: -Djava.io.tmpdir=C:\Users\Zian\AppData\Local\Temp\ -Xmx256m -Xms64m 
java_command: org.netbeans.installer.Installer
Launcher Type: SUN_STANDARD

Environment Variables:
CLASSPATH=.;C:\Program Files\Java\jre6\lib\ext\QTJava.zip
PATH=C:\Perl\site\bin;C:\Perl\bin;C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\ATI Technologies\ATI.ACE\Core-Static;C:\Program Files\Common Files\Lenovo;C:\Program Files\Common Files\Roxio Shared\10.0\DLLShared\;c:\Program Files\Microsoft SQL Server\90\Tools\binn\;C:\Program Files\TortoiseSVN\bin;C:\Program Files\Common Files\Teleca Shared;C:\Program Files\Microsoft Windows Performance Toolkit\;C:\Program Files\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files\Microsoft SQL Server\100\DTS\Binn\;C:\SWTOOLS\ReadyApps;C:\Program Files\Intel\WiFi\bin\;C:\Program Files\Common Files\Intel\WirelessCommon\;C:\Program Files\QuickTime\QTSystem\;C:\Program Files\Windows Live\Shared;
USERNAME=Zian
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 6 Model 23 Stepping 10, GenuineIntel



---------------  S Y S T E M  ---------------

OS: Windows 7 Build 7600 

CPU:total 2 (2 cores per cpu, 1 threads per core) family 6 model 23 stepping 10, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3, sse4.1

Memory: 4k page, physical 2578452k(691396k free), swap 5155140k(2269504k free)

vm_info: Java HotSpot(TM) Client VM (19.1-b02) for windows-x86 JRE (1.6.0_24-b07), built on Feb  2 2011 17:44:41 by "java_re" with MS VC++ 7.1 (VS2003)

time: Thu Apr 21 12:22:08 2011
elapsed time: 760 seconds

Comment 2 Ondrej Vrabec 2011-04-22 06:14:33 UTC

Reinstall or use a newer JDK (there's already JDK 6 update 25)