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Bug 61555 - Installer fails silently on Windows XP Professional
Summary: Installer fails silently on Windows XP Professional
Status: RESOLVED DUPLICATE of bug 64380
Alias: None
Product: installer
Classification: Unclassified
Component: Code (show other bugs)
Version: 4.x
Hardware: PC Windows XP
: P3 blocker (vote)
Assignee: mslama
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2005-07-29 20:05 UTC by bglassford
Modified: 2005-10-19 08:09 UTC (History)
0 users

See Also:
Issue Type: DEFECT
Exception Reporter:


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Description bglassford 2005-07-29 20:05:14 UTC
This occurs with the following installs:
* NetBeans 4.1 IDE alone
* NetBeans 4.1 IDE with JDK 1.5.0
* NetBeans 4.1 with Sun Application Server Platform Edition 8.1_02

Basically, the install runs through the entire process to the point where the
directories are selected, and the installer reports the size to be installed.
Pressing NEXT then causes the installer to stop, silently.  The Java process
disappears from the task manager, nothing is left running & it stays silent.

This occurs when there are users defined to the XP Professional environment. 
Missing from the documentation is that the installer MUST run as the User ID
"Administrator".  This can be easily corrected (assuming the user has the
password to that user id) by right clicking and selecting "Run As".  It is only
the Netbeans installers that have this issue - the JDK and App Server PE
standalone installers work just fine.

I searched the site extensively and could not find a reference to this problem.
Comment 1 Michal Mocnak 2005-08-01 13:53:16 UTC
I have tried to run the Standalone and Asbundle package like you described. I 
ran the winxp as some user without admin privilegies. Then i ran the 
standalone and then asbundle installation via Run As way. Everything have been 
installed correctly and due to it i am not able to reproduce it. 

Are you able to provide me more informations about your system environment ?
Comment 2 bglassford 2005-08-01 21:42:55 UTC
Brand new Windows XP Professional installation on an Alienware laptop.  SP2
loaded, nothing else added up front.  Single user created with Administrator
priviledges.  Signed in as that user, running the downloaded installations from
C:\Downloads, installing to the defaults.

I did notice that the radio buttons for the "Accept Licence" did not appear when
the installation went on to fail.

I'm puzzled as well - I have a (much dirtier) system, also running XP Pro that
it installed on correctly (the files are identical). 

Hardware environment: Pentium 4 3.6Ghz CPU with HT, Display is NVidia GEForce GO
6800, 100GB ATA hard drive.

Could just be a wierdness - probably worth documenting the workaround, though.
Comment 3 mslama 2005-09-27 14:11:31 UTC
I just investigated similar problem. See issue #64380. To check if it is the
same problem you can run unzip on installer exe (it is archive with exe stub it
can be unzipped using command line utility - ignore waring - it will skip exe
code in archive -  or copy it to zip file and then you can unzip it using some
commander on Windows). Then run 'java run' (as there should be run.class which
is installer startup class.) By this way you should get more detail output on
console - probably some exceptions. Please copy it to file and attach it here.
If it is problem with Windows desktop theme as in issue #64380 workaround should
be to use default desktop theme.
Comment 4 mslama 2005-10-07 20:01:55 UTC
Please run with command line option -is:log <log file> eg. -is:log a.log from
console. (Run cmd.) And attach resulting logfile here (use Create a new
attachment). Hopefully then I can confirm it is the same problem as in issue
#64380. If yes I would appreciate if you could send me your desktop theme. Is
your desktop theme anyhow modified? So far I was not able to reproduce it here
to create some simple test. It seems it is some Swing problem (at least it seems
so for problem reported in issue #64380). Without additional info I cannot do
anything. Thanks.
Comment 5 mslama 2005-10-19 08:09:59 UTC
Closing as duplicate of #64380. For this I already filed issue against Swing
http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=6337517. Workaround is to
switch to default desktop theme.

*** This issue has been marked as a duplicate of 64380 ***